Help

Getting Started

Follow these steps to set up AngerAlert and start monitoring your email:

Step 1: Sign In

Sign in with your Microsoft 365 or Google account. No installation required.

Step 2: Connect Your Mailbox

Grant AngerAlert permission to read your emails. Go to Settings → Accounts to connect your Microsoft 365 or Gmail account. We request only the permissions needed to analyze incoming messages and send notifications on your behalf.

Step 3: Create Your First Rule

Rules are the heart of AngerAlert. They define what happens when emails arrive. Without rules, emails are analyzed but no actions are taken. Go to Settings → Rules to:

• Choose from pre-built rule templates (recommended for getting started)
• Or create custom rules tailored to your needs

Step 4: Start Monitoring

Once your rules are set up, AngerAlert automatically analyzes incoming emails in real-time. When an email matches a rule's conditions, the configured actions are triggered.

How Rules Work

Rules are what make AngerAlert powerful. Each rule consists of conditions and actions:

Conditions

Define when a rule should trigger:

• Sentiment Level: Detect emails with high anger, moderate concern, or other emotional tones
• Keywords: Match specific words or phrases in the email content
• Sender Patterns: Filter by sender email address or domain

Actions

Define what happens when conditions are met:

• Send Notification: Get alerted via email or Microsoft Teams
• Forward Email: Automatically forward the email to a colleague or team
• Auto-Respond: Send an automatic acknowledgment to the sender

Rule Templates

We provide pre-built templates for common scenarios:

• Alert on highly angry emails
• Notify when VIP customers write
• Escalate urgent complaints
• And more...

Templates are a great starting point. You can customize them or create entirely new rules.

Key Features

• Rule-Based Monitoring: Create rules with AI-powered sentiment detection as a condition
• Microsoft Teams Notifications: Get alerts directly in Teams when rules trigger
• Multiple Email Accounts: Connect both Microsoft 365 and Gmail accounts
• Dashboard: Review flagged emails, see trends, and track rule activity
• Auto-Response Templates: Set up quick acknowledgment replies

Managing Your Account

Access your dashboard to:

• View flagged emails and rule match history
• Create, edit, and prioritize rules
• Connect additional email accounts
• Adjust notification preferences